ADMIN / SET UP

c9 prime™ was designed to support team structures with individual user, user group and channel publishing roles and rights. It is easy to configure your team’s permission-based access to all aspects of c9 prime’s ™ functionality.
USERS & USER GROUPS
  • Administrators create USERS to be assigned to USER GROUPS
  • Access to features and functions are controlled with various roles assigned to each USER
  • Permissions assigned to each User Group make certain that users cannot see or access channels and reports they are not supposed to – preventing “publishing accidents” and access to “proprietary information”
CHANNELS & CHANNEL GROUPS
  • c9 prime™ publishes to 11 social media and content publishing channels
  • Manage an unlimited number of channels in a single account
  • Create pre-defined channel groups to save time performing repetitive publishing tasks
CAMPAIGNS
  • Manage an unlimited number of Campaigns in c9 prime
  • Review your cross-platform campaign results in a single report
  • Group any series of content into a campaign to create custom reporting on performance of specific topics, individual marketing initiatives or types of content

DASHBOARD

Each user role in c9 prime™ has a unique HOME page dashboard view with custom stats displaying according to a user’s permissions and responsibilities in the workflow. (e.g. Any role that cannot “Create a Task” won’t see the “Create a Task” button.)
VARIABLE VIEWS BY ROLE
  • Administrators have one-click access to begin most work activities from their HOME page
  • Engagement stat links display an overview of current activity for engagement managers
  • Every user is provided alerts for tasks requiring their attention in a personal Home page view
ADMINISTRATOR QUICK LINKS
  • Administrators have at-a-glance access to stats detailing priority items like tasks “due today”, “past due” or “unread” for all users
  • All content “Ready for Review and Publish” is accessible in one-click from the Home page
  • Month-in-view line graphs detailing publishing and engagement activity for the last 30 days
ENGAGEMENT MANAGEMENT
  • Immediate access to review engagement activity for “today” and “this week”
  • Identify brand advocates and interested prospects responding to your content
  • Manage social responses to comments across all platforms in a single system

TASK MANAGEMENT

Administrator list views available from the Tasks tab allow you to review, filter, sort, print and export all work items that have not been scheduled for publish. The task list access and features are controlled by user roles and permissions.
TASK VISIBILITY
  • Administrator roles have access to review & edit ALL tasks
  • Non-admin roles have restricted views to access personal task lists only
  • The ability to create a task or publish is controlled by user roles
ASSIGNING TASKS
  • Each task reassignment is logged into automated activity tracking for each task
  • User roles with permission may create and assign tasks to other users
  • Production and instructional notes may be added to a task with each reassignment
MONITORING WORKFLOW
  • c9 prime™ updates your personal dashboard real-time displaying tasks that need attention
  • Advanced filtering for list and calendar views allow for sorting by all task variables
  • c9 will auto-email notifications and reminders to users about tasks assigned, upcoming due dates and past due items

CALENDAR VIEW

All TASK and BROADCAST Due Dates, Target Publish Dates and Scheduled Broadcasts are immediately charted into your Editorial Content Calendar view.
CUSTOM CALENDAR FILTERING
  • Sort and export calendar counts and task or broadcast details by month
  • Immediate access to view in-progress tasks custom grouped by Users, User Groups, or Campaigns
  • Administrators review due dates and publishing dates associated with all Tasks and Broadcasts active in your account. Team Managers access only their team information.
PLANNING TOOLS
  • Your calendar view will visually identify “holes” in your content strategy – Quickly verify every desired publish date has assigned content
  • Plot content ideas into your calendar to create an “idea store” that may be used to supplement your publishing plan as needed
  • Content ideas may be submitted by team members and assigned to group managers

BROADCASTING

Only users with permission to publish have access to information about Broadcasts that have been completed or that are pending publish.
COMPLETED BROADCASTS & ITEMS PENDING PUBLISH
  • Review real-time status overviews in list or calendar views
  • Apply advanced filtering, printing and exporting options by account, user group, month/year and much more
  • Access a quick-view broadcast summary detailing channels used and user groups and/or campaigns associated to all work items
POST ARCHIVING
  • Auto date/time stamps archiving workflow activity for task creation and content production and “Published by” and “Publish Date”
  • Post archiving provides access to published content, the complete workflow activity log, metrics and comments related to the individual post
  • All broadcasts and the content included in the post are auto-archived for a flawless record of all social media and content marketing activity

ENGAGEMENTS

Teams and users can track comments and engagement for all social media and content publishing through c9 prime™.
LISTEN & RESPOND
  • Comments can be reviewed and managed by platform (Facebook, Twitter etc.) or by specific channel (Twitter 1, Twitter 2, Twitter 3 etc.)
  • Identify public profile information for people engaging with your content
  • Aggregated metrics to identify how many times a particular person has engaged with your content
  • Complete conversation views are available in c9 prime™ so you do not have to log in to each platform to manage comment responses

REPORTING

The ability to view comparative cross-platform roll-ups or individual reports make c9 prime’s™ reporting a significant asset to your organization.
KEEPING INFORMED
  • Analyze actual content-driven results data to confidently plan your ongoing content marketing strategy
  • Keeping management informed – even on a daily basis – with all report data available for print and export
  • Reporting “roll-ups” for all activity across social channels to show you exactly where your content is performing best
PROGRESSIVE REPORTING
  • c9 prime™ boasts the addition of the October 2013 Facebook Insights to our detailed metrics
  • Detailed reporting for individual Groups, Channels, Campaigns and Broadcasts
  • Comparative and historical data reporting providing “one-click access” to metrics that contrast content performance across multiple platforms (Facebook-to-Twitter-to-WordPress-to-LinkedIn-to-YouTube) is a feature exclusive to c9 prime
BITLY INTEGRATION
  • Link your bitly account to c9 prime
  • Access detailed click-through reporting via bitly